What happened to the Golden Rule?

Back in the 60’s and 70’s, sports figures, politicians etc. were revered and protected by the media. They traveled with them and wrote about how people were “doing their job” not their personal lives.  They all knew about the personal challenges, the indiscretions, the failures, the bad decisions, their families, the late nights and all of their imperfections.  They were people, just like the writers and the writers respected their privacy.

Those days are long gone.

Today the media and our society is constantly searching for any nugget of information they can find to identify any and all flaws in a person, pass judgement without all of the facts and then work 24/7 to pull on every thread of a persons life to validate their perspective and point of view. We see this everyday in political reporting and we most certainly see this in sports reporting.  Reporting and news is no longer about truth, it is about humiliating, degrading and tearing down people and publicly sharing that in as many ways, as many times and through as many media channels as possible. When did our society lose respect for the rest of society?

We are bombarded by shows that call themselves “news shows”, Twitter, Instagram, Facebook and all other forms of social media that have enabled every person on the planet to become “reporters.”  For real breaking news, these media channels are a godsend as action can be taken faster and in many cases lives can be saved.  For this we can be grateful.

But more than 90% of the “news” reported is not news at all.  It is about sharing a person’s mistake or error for entertainment purposes, regardless of the embarrassment and personal suffering that the person will have to go through after it all goes public. The collective society that I am referring to uses no discretion or common sense, nor do they treat others as they would want to be treated; the “golden rule.”  Apparently the golden rule is dead.

Why does our society delight in the misery of others?  Why is it OK for the media to put aside any discretion and insist on reporting everything about a person’s life?  Why do “news” stories such as Deflategate consume us to the point where we are now questioning everything ever accomplished by the quarterback?  Because it is unfortunately what our society has become – one that basks in the glow of others failures for their own personal or business benefit.

It is no longer about the thrill of victory or the agony of defeat.  It is about tearing down people’s lives whenever possible because this is now how we define the “news”. Well here is a headline for you – treat people with the respect and dignity that you expect. Listen don’t judge. Help don’t hurt. Maybe we can make the world just a little better today.

We will close today with a tribute to the great BB King, because now the Thrill is Gone 😦

Are you awake?

Focused on expanding my horizons the last couple of week by reading about some topics that I am not familiar with.  One I focused on was the concept of being awake, living in the moment. Being awake you say?  But I am awake 12+ hours a day you say!

Are you really awake or are you just going through the motions?  Do you live in the past, present and future all at the same time? When you are engaged in a discussion, are you thinking about something that has previously happened or other things that you need to do? Or are you truly focused in the moment with all attention on that one idea, thought, person or event?

Initial thoughts:

  • Focus solely on what you are doing – this will not be easy at first but keep trying
  • Look people directly in the eye and listen hard to what they are saying – As my friend Brendan says, God gave you two ears and only one mouth, so listen twice as much as you speak
  • Give the gift of attention – focus on the present/the moment

I will spend more on this topic moving forward.  If you want some further information now, please visit http://freedomfromtheknown.com/living-in-the-moment/

And for you music lovers, let’s go to a song that you can sing and remember as you embark on your new journey of focus.

Enjoy the day and your new found focus 🙂  Wake up!

Webman

Bad Service – Bad For Business

Following up on last weeks blog about mediocrity.

Bad service is very bad for business – Check out this very informative infographic from Zendeskwww.zendesk.com

impact_of_customer_service-blog-full

Enjoy the day.

Webman

I’m Buying

That’s what your client said.  What happened?

So you thought you won the business?  What did your clients face really say?

If you are in sales, client service or any other function responsible for delivering revenue to your business, the question your boss asks you is “What have you done for me lately?”  Or, “Hey, your pipeline looks good, but when are any of these deals going to close?” Or, “You said that was a done deal, why hasn’t it closed?”  The common thread is “Show me the money.”

You left the meeting feeling good, where did it go wrong?  Found a good infographic from www.littlebadger.com that might explain what happened.  It was not what they said verbally, but what their face said:

Clients 1

Clients 2

Clients 3

Thanks Little Badger.  For more information please visit www.littlebadger.com.

And of course, what would the day be without a little tuneage for your enjoyment.

Definitely not the original video 🙂

Enjoy the day.

Webman

What I Like About You?

We live in a world that is consumed with collecting personal information about us.  Many companies have compiled profiles on our attitudes, behaviors, shopping habits, viewing habits, financial history, family history and the like.  Some of this information is used in ways that can benefit us, such as targeted promotional offers, loyalty programs, pre-populated shopping lists, preference centers to receive what we want and so on.

As you are aware, the internet and now mobile and social applications have also created a new sea of information about our behaviors; what we read, what we click on, what sites we visit, how we navigate when on these sites, etc.  So what information are these social sites collecting about us.  Well the answer is much more than you think.

Before proceeding with the statistics, here is a great song to start your day.  One of my favorites by The Romantics.

The information below has been sourced from Mashablewww.mashable.com

Some collect information you expressly give them, like your credit card and telephone numbers. Others gather data based on how and where you use their services. This might include anything from device and browser information to location intel. And some of it gets really specific — think about your last search query or ad click. It’s probably all “fair” game.

Depending on the type gathered, social networks use data to enhance location services and target advertising (now you know why that sunglasses website you visited three months ago follows you all over the web). A few social sites even share certain information with marketers and/or third-party partners — in that case, you are responsible for familiarizing yourself with those other companies’ policies as they apply to you and your information.

Here is an excerpt from an infographic put together by Baynotewww.baynote.com.

There is a lot of learning going on about you!

View the complete infographic at http://mashable.com/2012/07/20/social-network-data/

Enjoy the weekend.
Webman

Mobile E-Mail (#2)

So we learned a bit yesterday about some of the concerns around the rapid shift to mobile e-mail. Challenges across devices and operating systems make deployment more complex for sure. Grabbing the audience by the neck and getting them to respond, reply, engage, like you on Facebook, visit you on Twitter, buy something from you on Pinterest or pass along your offer to a friend that they know is in the market for your product, now this is where it gets really interesting. How do you incent this behavior? How do you drive ‘customer engagement” so that their “expressions” about your company and products are positive and they convey messages that will prompt others to consider your products over another?

So how do you breakthrough and distinguish your business in this rapidly changing technology and consumer engagement battle? Here are some very helpful tips that will provide you with a foundational approach to mobile e-mail.

Hope you learn a few tips and tricks on how you can be more successful with your mobile e-mail efforts. Thanks again to our friends at www.litmus.com.

Have an awesome weekend.

Webman

Pinterest Moves Merchandise

In our previous discussions about Pinterest, we discussed why the easy to use site was growing like a weed and attracting new users at an incredible rate.  For a quick refresher, Pinterest is a pinboard-style social photo sharing website that allows users to create and manage theme-based image collections such as events, interests, hobbies, and more. Users can browse other pinboards for inspiration, ‘re-pin’ images to their own collections and/or ‘like’ photos. Pinterest’s mission is to “connect everyone in the world through the ‘things’ they find interesting” via a global platform of inspiration and idea sharing. Pinterest allows its users to share ‘pins’ on both Twitter and Facebook, which allows users to share and interact with a broad community. (Information sourced from Wikipedia)

Here is a brief tutorial to get you started.

Pinterest is now the 3rd most popular social network site in the world, and ecommerce stores can leverage its popularity to significantly increase traffic and sales, according to Shopify.   Shopify is an e-commerce platform that allows individuals and businesses to create online stores.  They have over 25,000 on-line merchants using their platform.  Nice sample size 🙂

Merchants care about moving product, making money and driving customer loyalty.  They want us to buy stuff.  Pinterest started as a pin board but now many of those pins come with price tags that enable you to click and buy the item you might be pinterested in (See what I did there).  Here are a couple of examples.

So all you have to do is click on the price and you are taken to the site where you can purchase the item.  Do people do this?  You bet they do.  Check this out.

$80 bucks per average order.  More than all of the big players.  Impressive.

The world of e-commerce continues to change.  Check out the rest of the infographic at http://www.shopify.com/blog/6058268-how-pinterest-drives-ecommerce-sales

Enjoy the day.

Webman

Etail – The Revolution #4

Last of a series for this week.  So far we have looked at a number of interesting consumer etail trends plus solutions from eBay, Paypal and Facebook.  Today we will take a look at some other solutions from American Express.

But first, our final song of the week with Revolution in the title:

“Revolution rock, it is a brand new rock – A bad, bad rock, this here revolution rock – Careful how you move, Mac, you dig me in me back – And I’m so pilled up that I rattle – I have got the sharpest knife – So I cut the biggest slice – I have no time to do battle

Everybody smash up your seats – And rock to this brand new beat – This here music mash up the nation – This here music cause a sensation -Tell your ma, tell your pa – Everything’s gonna be all right – Can’t you feel it? – Don’t ignore it – Gonna be alright

Revolution rock, I am in a state of shock – So bad, bad rock, this here revolution rock – Careful how you slide, Clyde, all you did was glide – And you poured your beer in me hat – With my good eye on the beat, living on fixation street – I ain’t got no time for that ‘

Revolution Rock – The Clash

Take a look at what American Express is doing in social, letting cardmembers sync their cards with Foursquare, Twitter and Facebook. When American Express card holders sync their cards with Foursquare, they receive location-based deals and offers directly to their AmEx cards. Those who sync their card with Facebook, as part of the “Link Like Love” program, see deals in their newsfeed on Facebook, based on which companies they talk about and like. Consumers that sync their cards with Twitter, get savings loaded directly to their cards when they tweet using special-offer hashtags. The “Link Like Love” program lets brands and retailers tie sales back to efforts on platforms such as Facebook, Twitter and Foursquare, using the AmEx application programming interface.

Who doesn’t love a good deal? Twitter and American Express have partnered to offer special deals, discounts and coupons in 140-characters or less. If you’re an AMEX customer and a Twitter user, you’ve got $$ savings at your fingertips.

Visit sync.americanexpress.com/twitter to sync your AMEX card with your Twitter account. Then, you just have to tweet merchant-specific hashtags to load up coupon-less deals onto your card, which will become active the next time you shop at that particular merchant.  AMEX cardholders will see the coupon applied as a discount to their statement within days.

American Express® Cardmembers across the country can discover exclusive specials on foursquare. Connect any eligible Amex Card to your foursquare account today for couponless, hassle-free savings. #1 – SYNC: Go to sync.americanexpress.com & securely connect your Card to foursquare to find exclusive Amex specials at foursquare venues.

Amazing stuff.  Enjoy the weekend.

Webman

Doodle.ly – New Draw Something

We have chatted recently about the incredible growth of Draw Something.  Viral growth that is just staggering.  Here is a quick summary of what has happened at Draw Something. I posted these statistics two weeks ago so I am sure they have gone up.

Some fun facts about Draw Something:

  • Launched 7 weeks ago
  • 20 million daily active users
  • 37 million downloads
  • 3 billion drawings since launch
  • 1 billion drawings last week
  • 2,000 drawings per second
  • Number 1 app in 85 countries

Pretty impressive stuff.  And now a new player has joined the scene (pun intended). The application is called Doodle.ly – www.doodle.ly.  It is only available on the iPad right now but given the huge interest in Draw Something, this will likely be the next destination for the artist inside all of us.

The site, which describes itself as “a social sketchpad for self-expression, creativity and inspiration” lets you create and share your wonderful pieces of art on Twitter and Facebook, as well as on the Doodle.ly site. The cool part about Doodle.ly is that you can run into some amazing artists randomly, so this site is set up just for that.

If you find a piece of art that you like, you can share it on Facebook, Twitter, Google+, Tumblr, or pin it on Pinterest.  The Doodle.ly iPad app brings a much better drawing experience, and has the pencil, ballpoint pen, highlighter, marker, and eraser that the site lets you use. You’ll also be able to browse work done by others, which will surely help the network grow once it gets more social features.

Take a look at this doodle.  Many artists out there just starting to tap into their creative sides.

Take a look.  I am not much of an artist, but always amazed by how creative people can be.  The Doodle.ly iPad app takes this to the next level of social engagement.  Do you think Facebook will buy them for a billion dollars, like Instagram?  Stay tuned.

Webman