What happened to the Golden Rule?

Back in the 60’s and 70’s, sports figures, politicians etc. were revered and protected by the media. They traveled with them and wrote about how people were “doing their job” not their personal lives.  They all knew about the personal challenges, the indiscretions, the failures, the bad decisions, their families, the late nights and all of their imperfections.  They were people, just like the writers and the writers respected their privacy.

Those days are long gone.

Today the media and our society is constantly searching for any nugget of information they can find to identify any and all flaws in a person, pass judgement without all of the facts and then work 24/7 to pull on every thread of a persons life to validate their perspective and point of view. We see this everyday in political reporting and we most certainly see this in sports reporting.  Reporting and news is no longer about truth, it is about humiliating, degrading and tearing down people and publicly sharing that in as many ways, as many times and through as many media channels as possible. When did our society lose respect for the rest of society?

We are bombarded by shows that call themselves “news shows”, Twitter, Instagram, Facebook and all other forms of social media that have enabled every person on the planet to become “reporters.”  For real breaking news, these media channels are a godsend as action can be taken faster and in many cases lives can be saved.  For this we can be grateful.

But more than 90% of the “news” reported is not news at all.  It is about sharing a person’s mistake or error for entertainment purposes, regardless of the embarrassment and personal suffering that the person will have to go through after it all goes public. The collective society that I am referring to uses no discretion or common sense, nor do they treat others as they would want to be treated; the “golden rule.”  Apparently the golden rule is dead.

Why does our society delight in the misery of others?  Why is it OK for the media to put aside any discretion and insist on reporting everything about a person’s life?  Why do “news” stories such as Deflategate consume us to the point where we are now questioning everything ever accomplished by the quarterback?  Because it is unfortunately what our society has become – one that basks in the glow of others failures for their own personal or business benefit.

It is no longer about the thrill of victory or the agony of defeat.  It is about tearing down people’s lives whenever possible because this is now how we define the “news”. Well here is a headline for you – treat people with the respect and dignity that you expect. Listen don’t judge. Help don’t hurt. Maybe we can make the world just a little better today.

We will close today with a tribute to the great BB King, because now the Thrill is Gone 😦

10,000 Mistakes

We most certainly learn more from our mistakes than we do from our successes.  Having made more than my fair share, I can tell you that those are the learnings and experiences that make you a better leader, better manager, better mentor and a better person.

No one is successful without failure. The inventor Thomas Edison said, “I have not failed. I’ve just found 10,000 ways that won’t work.” If you learn from your mistakes then you did not fail. You learned.

Are you Failing or Being a Failure?

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If you do not fail, it means that you are not taking enough risks.  If you are not taking enough risks, why not?  Are you afraid that you will not get that 2% salary increase at your annual review? Do you not trust your manager? Does the company you are working for punish risk takers? How can you possibly get better with all of these restraining forces?

Go ahead, take a risk. Make a mistake.  Learn from it.  Share it with others so they don’t make the same one.

And now crank up the volume and enjoy this fine tune from 10CC.  Enjoy the weekend.

Not Another Con Call

Given the remarkable changes in technology, why do conference calls still suck?  I was on one yesterday and all the classic issues happened:

  • The leader was late – so the participants were stuck listening to music – The Rolling Stones were singing Time is On My Side.  I was OK with that 🙂 A benefit!
  • It  is very difficult to understand people who are speaking, especially if they have even the slightest accent
  • Background noise is terrible
  • Folks speaking when they are on mute – We cannot hear you 🙂
  • Babies crying and dogs barking in the background – Ah the benefits of working from home!
  • Two people speaking at once, telling the other to go first, and then both speaking at the same time again

This video has been going around but if you have not seen it, take a look.  It is just awesome, accurate and laugh out loud funny!

And now for some Stones.

Someone, please innovate!

Webman

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Building a High Trust Culture

Second installment in the series from Joel Peterson, Chairman of JetBlue Airways. As we did last week, I will summarize and add some thoughts.

Some headlines for you:

  • Personal integrity is the foundation of trust in any organization. If you say you are going to do something, just do it.  Don’t make your team or your manager ask you about it.  Tell them it is done before they ask you.
  • Leadership is critical. Leaders show and encourage respect when they empower team members, celebrate their contributions, and help them learn from missteps.  Command and control leadership does not support building trust.
  • Positive always beat negative.  Going negative reveals a general lack of respect and self-control. Your culture will be better served by celebrating what your own team is doing.  Be a leader – do not go negative!
  • Respect is an investment. You want to build a great team based on trust?  Nothing gets better results in team coherence, employee satisfaction, and organizational momentum than advancing the best interests of the your people.
  • Root out disrespect. Vigilant leaders are always looking to nip disrespectful practices in the bud. That means no tolerance for talking behind people’s backs, letting problems fester, or failing to give people the feedback they need to improve.  If this is happening, you need to act quickly and put an end to it.
  • Respect isn’t the same as being nice.  Disagreement is key yo great decision making. People in high-trust organizations feel secure in their ability to disagree – because they know how to disagree with respect.

Well done Mr. Peterson! Full article can be found on LinkedIn
http://www.linkedin.com/today/post/article/20140109080301-11846967-building-a-high-trust-culture-2-invest-in-respect?goback=%2Enmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=prof-post

Enjoy the weekend.

Webman

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Are you awake?

Focused on expanding my horizons the last couple of week by reading about some topics that I am not familiar with.  One I focused on was the concept of being awake, living in the moment. Being awake you say?  But I am awake 12+ hours a day you say!

Are you really awake or are you just going through the motions?  Do you live in the past, present and future all at the same time? When you are engaged in a discussion, are you thinking about something that has previously happened or other things that you need to do? Or are you truly focused in the moment with all attention on that one idea, thought, person or event?

Initial thoughts:

  • Focus solely on what you are doing – this will not be easy at first but keep trying
  • Look people directly in the eye and listen hard to what they are saying – As my friend Brendan says, God gave you two ears and only one mouth, so listen twice as much as you speak
  • Give the gift of attention – focus on the present/the moment

I will spend more on this topic moving forward.  If you want some further information now, please visit http://freedomfromtheknown.com/living-in-the-moment/

And for you music lovers, let’s go to a song that you can sing and remember as you embark on your new journey of focus.

Enjoy the day and your new found focus 🙂  Wake up!

Webman

Leadership Integrity and Trust

Happy holidays!  My best wishes for a terrific 2014!

I recently started to follow Joel Peterson, Chairman of JetBlue Airways on Linked In.  I follow a number of exemplary business leaders on LI, but was very impressed with Mr. Peterson’s perspective on Leadership Integrity and Trust.  As a practitioner of this management approach, I feel strongly about the value of these attributes to leadership and to the troops that go into battle together every day.   This is the way it should be. http://www.linkedin.com/today/post/article/20131223065401-11846967-building-a-high-trust-culture-1-it-starts-with-integrity?goback=%2Enmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=object-title

All of the content below is sourced directly from Mr. Peterson’s post.  I could not say it any better.  I have modified the original content to shorten this blog post.

In firms where people trust their leaders and colleagues trust one another, there’s more innovation and better business outcomes. Mistrust and politics are expensive, time-consuming and dispiriting. Like most things, business works better when the energy spent on doubt, fear and suspicion are reduced.  When teams feel encouragement and support, rather than fear of retribution or embarrassment, they tend to take the kinds of risks that can lead to breakthroughs. In an organization where team members have earned the trust of their supervisors, they can have confidence that if they don’t nail something the first time, there will be a second. Empowered workers can sense they are trusted. For most people, the feeling of being trusted leads to an increased desire to be trustworthy. 

Trust Principle #1: It Starts with Integrity

The foundation of any high-trust organization is the integrity of its leaders. Having integrity means, among other things, that the gap between what you say you’re going to do, and what you actually do, is small. I call this a “say-do gap.” Leaders in high-trust organizations must serve as living examples of integrity and trustworthiness – and not just at the office and during business hours. Here are a few ways to think about personal integrity as a core building block of trust:

1) A business is only as trustworthy as its leaders. The people who run things must show – by their actions – the way they want business to be done, and the way they want people to be treated. Talking doesn’t cut it. Leaders must embody the spirit they want the team to adopt. People pick up on phoniness. They trust authenticity. Just as kids look to parents for an example, team members watch their leaders. So, miss an opportunity to be that example, and you miss a chance to raise the level of trust.

2) Personal integrity matters. No matter a leader’s competence, charisma, or authority, she’s either trustworthy or she’s not – in all parts of her life. Trustworthy people are trustworthy when it comes to family, friends or colleagues. Obligations to show respect, to consider the welfare of others, and to keep your word don’t end when you leave the office. Leaders who fall short with commitments to friends, family, or close associates are unlikely to establish enduring trust with colleagues, suppliers, or customers. You just can’t fake character.

3) Integrity is a habit. Leaders who strive to do the right thing under all circumstances know that being trustworthy takes effort, awareness and work. Trustworthy leaders have generally worked long and hard on their own character building. They’re often quite intentional about fixing things about themselves, about receiving feedback and about learning from it and making changes. In the same way a mechanic keeps a car in top running condition, high-trust individuals monitor and tune their behavior, always striving to do better by team members and customers alike.

Anyone wanting to build a high-trust organization must start by looking in the mirror. Personal character is the foundation for interpersonal trust. And organizations in which leaders have integrity stand a much better chance of building trust from the top down, and bottom up.

Enjoy your holiday season.

Webman

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Did your boss really say that?

I regularly cover topics about leadership.  Not too long ago we covered the topic of Boss vs Leader http://wp.me/p1WXuM-wl 

Came across the top 17 things your boss should never say.  Good stuff.

  1. “That client drives me nuts.”
  2. “I’m the boss.”
  3. “I’m too busy.”
  4. “What’s the latest gossip?”
  5. “What’s wrong with you?”
  6. “You are the only one having a problem.”
  7. “I don’t care about that.”
  8. “Do what I won’t.”
  9. “Don’t argue with me.”
  10. “We’ve always done it this way.”
  11. “Just let me do it.”
  12. “You’re doing okay.”
  13. “This is MY company.”
  14. “It’s your problem.”
  15. “I don’t care what you think.”
  16. “This is just a small client.”
  17. “We just need PR.”

Does your boss say these things?  If you are a boss, do you say these things?  Not what your employees want to hear.

Full article can be found at http://www.linkedin.com/today/post/article/20131007134515-15077789-17-things-the-boss-should-never-say?trk=tod-home-art-list-large_0

Webman

“Sustainabell” Value

Over a cup of coffee on Sunday morning, I will occasionally watch the show, Sunday Morning on CBS.  The show has been on forever and is often filled with very interesting topics, opinions and perspectives. You can learn more about the show at http://www.cbsnews.com/sunday-morning/

Yesterdays show was focused on architecture, focusing on new designs that look old among other topics.  The story that captured my attention however was about bells.  Yes, church bells.  Talk about sustainabell value (see what I did there) 🙂

The Pontificia Fonderia Marinelli (or Marinelli Pontifical Foundry, Marinelli Bell Foundry) was founded in 1339 in the Apennine hills of Italy. The village of Agnone, where the foundry is located, “has a tradition of foundries that dates back 10 centuries.”  The current leaders of the family business are the brothers Armando and Pasquale Marinelli.  They are the 26th generation of Marinelli’s to lead the family business.

The foundry typically produces up to 50 bells a year and currently employs around 12 people.  The firm’s managers still apply the same lost wax casting technique that the firm’s founders used nearly a thousand years ago. The artisans use wax to transfer the bell’s designs onto a brick “core” slathered with clay, slightly smaller than the bell to be forged. Another layer of clay is applied to form a “false bell”. After this hardens, the wax inside is melted, leaving the imprint of the design on the inside of the false bell. Molten bronze, at a temperature of 1,200 degrees Celsius (2,200 degrees Fahrenheit), is poured into the space to form the bell.

Amazing, just amazing.  Everyday we read about businesses trying to build sustainable companies.  Looks like the Marinelli family has figured that out.  For more information about the foundry and the family, please visit their website at http://www.campanemarinelli.com/inglese/index2.php

Enjoy the day.

Webman

Why Trust is Critical?

“The glue that holds all relationships together – including the relationship between leader and the led is trust, and trust is based on integrity.” – Brian Tracy

It is impossible to have effective and productive working relationships without trust. Trust is critical for every business and for every team.  Today, associates work in teams on a daily basis. They rely on each other to succeed, to meet the ever changing demands of their clients, to leverage each others expertise to solve business problems in real time.  Teamwork involves trust among team members and between management and associates.  Trust is the cornerstone of success.  Without it the team will fail.  When one member of the team undermines trust, it sets the entire team back on it’s heels.

So why is it that team members undermine trust by divulging confidential information?  Why is it that team members, after being told specifically that the conversation they just had was confidential, go running immediately to others to share the information?

Do they not care about the success of the team?  Do they place their own needs above the needs of the team?  Do they believe that there is an “I” in team?  Whatever the reason, the fact remains that this type of behavior negatively impacts the teams ability to win.  Plain and simple.

Webster’s Dictionary defines trust as the “assured reliance on the character, ability, strength, or truth of someone or something.” The key to the survival of a business is trust. Trust is a critical issue in any type of relationship because a relationship without trust is not really a relationship at all.  A team that does not build a trusting relationship is not an effective team. Trust forms the foundation for effective communication, associate retention, motivation, and instills passion and commitment to exceed client expectations.

Trust, honesty, clear goals and collaboration are the keys to success on any team.  Everyone on the team plays a critical role, but these key elements are the foundation that needs to be built upon.  Team building is not always the easiest task to accomplish, but without it there is no Team, only “I’s.”

Webman

Toxic Leadership

We have focused on leadership and the key attributes of great leaders so far this week.  Today we will look at the worst type of leader and raise your awareness to the behaviors of insecure leaders.

For many of us that have been in the workforce for a few years, we have experienced many different types of leaders.  There are those that are inspirational, motivating, thoughtful, mentors and unafraid to build great teams with people that are more skilled then them in many areas.  Then there are leaders that do not belong in a position of leadership – Insecure leaders.

Insecure leaders are dangers. Dictionary.com shows the reason why these leaders can be dangerous. Insecurity is defined as being, “subject to fear & doubt, anxious, a risk & danger, and not firmly or reliably placed.” When insecurity is present in a leaders life it becomes a cap to their influence and effectiveness. It hurts the people around them, and the organization.

Insecure leaders are highly threatened by the truth, by facts, by transparency and by honesty.  In order to protect their lofty, undeserved positions of power, they campaign against talented people that pose a threat to their positions.  They lie, they commit to tasks that they never deliver upon, they mislead co-workers, they fail to communicate, they miss deadlines, they undermine all positive things and worst of all, they are toxic to the companies they work for, creating environments of distrust and ineffectiveness.  They make excuses about every deadline they miss or every project they fail to do because they say “I was too  busy”, “I have too many other things to do”, “I did not understand the process”, or “I don’t care about the process, I just needed to get something done”.  Of course, all that means is that the people that know how to get it done right will now have to fix it, wasting much more time and creating both employee and client dissatisfaction.

Insecure leaders like to distract employees and business partners by focusing on tasks that are not important or do not create customer or employee benefit/value.  They want to find that one nugget of information that substantiates their beliefs so they can use it to their advantage and create a hostile environment.  This is how they maintain control.  This “rope a dope” technique of focusing people on unimportant, irrelevant topics is part of their modus operandi to distract their co-workers from focusing on their leadership and managerial inadequacies.  They are the masters of publicly agreeing to key strategies in meetings with their bosses, only to undermine these decisions in conversations with their subordinates.  You might hear a statement like, “Although this was the agreed to decision, it will never work”, or “This is what I committed to, but let’s do it this way.” Have you heard any of these before?

A leader who is insecure cannot successfully lead those around them. This is because their actions, attitude, and motives are controlled and driven by their personal insecurity. Below are some negative characteristics and unhealthy aspects of an insecure leader:

  • They control people, systems, polices, and are micro managers.
  • They avoid partnering or hiring smart, talented, and people better then themselves.
  • They create an insecure work environment.
  • They avoid moving outside of their comfort zone.
  • They resist personal, organizational, or team growth or change.
  • They avoid calculated risks because of the fear of failure.
  • They don’t encourage or empower their people.
  • They guard against building open and strong relationships.
  • They see others through their insecurity.

Great leaders and great companies identify this type of leader immediately and take action.  The behaviors are painfully obvious.  Great companies rid themselves of these insecure leaders and more importantly, stop hiring people with these traits.  Great leaders do not listen to these insecure leaders, they do not fall for their unhealthy charm or their “opinions” of other co-workers that are threatening to their existence.  Insecure leaders do not care about the company or their co-workers.  They only care about themselves, their careers and feeding their egos at the expense of others.

No person or leader, however good they might be, is exempt from potentially becoming or being insecure. This is why it’s essential to be able to identify and eliminate insecurity from our life. To do this I suggest:

Lead yourself – The most important person you can lead is yourself.  An important aspect to leading is to become self aware. This mean you are aware and comfortable with your strengths, weaknesses, personality, temperament, and emotions. You know you have been uniquely made and you accept it. A powerful way to avoid insecurity is to be aware and have control of your inwards thoughts and dialog.

Develop trusted relationships- The people in your inner circle will either lead you forward or hold you back. This is why it’s essential to build friendships with secure, positive, and confident people. When you have trusted relationships, those people can help you spot areas you need to change (Insecurity is one area) and be a support for you.

Do you know any leaders like this?  If you do, call your CEO now and tell them.

Webman