Car Wrecks

In corporations throughout the world, there is a awful lot of talk – We are going to do this, we are going to do that.  Sometimes it actually happens.  It does so in organizations that are focused on results, have a clear understanding of market conditions, recognize where they can win, where they can establish new markets and where they can create value and growth.

Some organizations have the best of intentions and want to walk the talk, but do they really know how?  Are they able to deliver against the talk?  Are they able to live up to their customer expectations, especially in the many markets that are impacted by rapidly changing technologies, expanding channels, customer expectations and intense competition?  It is tough out there and it is getting tougher.

Think about RIM, the makers of Blackberry.  Here is their stock chart for the last 5 years:

RIM

Ouch.  A bit of an uptick recently but that one hurts.  Once the darling of stocks and consumers, now an afterthought.  Happened really quickly.

Now let’s take a look at Ebay.

ebay price

Nice.   Vision, focus and outstanding execution. Well done.

Over the course of these disparate journeys, people have been involved every step of the way.  Why is one company successful yet the other, once successful, struggles to regain it’s momentum in a market that has changed significantly since their heyday?  What will happen to today’s high flyers once the technology shifts yet again and the market needs and demands change?

So many factors and variables involved in walking the talk.  But the basic tenets are the right vision, seeing the market clearly, knowing how you are differentiated and superior execution of the plan.  Holding your best and brightest accountable but also empowering them to do great things and recognizing value created, not politics, not puckering, no insecure leaders and most importantly no senior managers that waste your time.

Some senior managers tell us what we want to hear, not what we need to hear.  Some senior managers probe and question under the umbrella of “I am here to help you” or “I am trying to learn” or “I can help”, when their real intention is to find anything that might need improvement and highlight these 5-10% items over the 90% of great stuff that happens every day.  I refer to these senior managers as “Car Wrecks” because they are the ones rubber necking what is wrong, instead of focusing on the positives and building on those.  These “Car Wreck” managers delight in finding something wrong and then jumping to rapid, non-fact based decisions that are highly punitive and are totally misaligned to the business.  Where instead of using the mistake as a learning experience, they want to expose a mistake through extreme disciplinary action, creating an environment of fear and a lack of willingness to take risk.  Can you imagine working in an environment where mistakes are frowned upon because you would never want to get on that managers “Bad” list?  Well that will certainly incent risk taking and thinking outside the box, won’t it?  Not.

So, do your best to stay away from “Car Wreck” managers.  There is only one car they are trying to wreck – yours.

Webman

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Who is #3?

global mobile

Android and iOS account for almost 90 percent of the global smartphone market. They control a similar share of the U.S. smartphone market, the world’s largest by revenue.

In a recent report from BI Intelligence (www.businessinsider.com), it is clear that we live right now in a mobile world dominated by Google and Apple.  Can there be a number 3?

  • Microsoft – It launched Windows Phone in 2010, and tablet-friendly Windows 8 this year. It is experienced in building developer communities. However, Windows Phone has so far only managed a paltry 3 percent platform market share.
  • Amazon – A smartphone would be a natural extension of Amazon’s distribution empire, and its Kindle Fire tablet play. Amazon has 106 million unique visitors accessing its sites, many of them with credit cards on file.
  • Samsung – Its dependency on Android may become a liability and push the South Korean manufacturer into the platform business. Samsung’s strength is its hardware sales prowess — Samsung shipped over 56 million smartphones in the third quarter of 2012.

Blackberry? Dead.  Check out John Belushi and insert Blackberry for Niedermeyer.

Webman

 

Should mobile devices be allowed in meetings?

No!

When you are in a meeting it is your responsibility to participate.  That is why you are there.

In order to effectively participate, you need to follow the conversation closely and consider every point being made so that you can comment and add value to the meeting.  If you are not prepared to add value, why did you go to the meeting?  If you are multi-tasking your ability to add value drops dramatically.

Always focus on value creation and making a difference.  If you are reading your tiny screen, you are not contributing and it is obvious to everyone else in the meeting that you are not contributing.

When you are juggling e-mails, calls and texts your IQ falls 10 points.  Don’t let your IQ fall 🙂

Webman

Mobile E-Mail

As mentioned yesterday, mobile access to e-mail is exploding, now accounting for nearly 33% of initial e-mail access points. Folks are on-the-go and reading their e-mails within a much different context than reading on their laptop/desktops. Walk around your office and notice how many people are heading to or in meetings with just their mobile device. If they are like me, the amount of time spent looking at an e-mail is getting shorter and shorter, while the volume of e-mails continues to escalate on a daily basis, making the right offer, at the right time to the right person a rapidly changing target.

If you are like me, your e-mail evaluation process has changed from scan, read, delete to scan, delete, read so the need to capture my attention in the headline or in the first line of the e-mail has become even more important as this is all that is visible on the screen. so not only has it become difficult for companies that I have opted into for offers, but for companies that are trying to acquire me as a customer for the first time, they must really capture my attention immediately. If not, delete for them.

One of the challenges for enterprise or company e-mail providers are the variety of capabilities that are available through each of the mobile service/technology providers. This is extremely important to understand as the ability to reach consumers B2C (mostly via the Apple IOS or Google Android platforms) is significantly different that a company that is trying to reach business customers B2B (Many businesses still use Blackberry but not sure for how long). Take a look at the following infographic for the differences across each of these platforms.

So make sure you are taking these platform differences into consideration when planning your campaigns. Thanks again to the folks at Litmus for the cool infographics. www.litmus.com

Have an awesome day.

Webman